It can see what arrived
Customers can attach a photo in the chat. A vision model on your PC reads it, and your flow decides what happens next.
One torn box, from the test day
Sam's helmet arrived in a damaged box. The photo is a real stock image and the words are what the models wrote.
A cardboard box on a porch with a torn top flap, a red fragile sticker and packing peanuts spilling out.
- Top flap torn
- FRAGILE label
- Packing spilled
Researcher, 4.5 s: The photo shows a brown cardboard box with a "FRAGILE" label on the side, placed on a stone porch step. The box has a small hole in the corner and some white styrofoam packing material is scattered around it.
Orders & returns, 1.9 s: We're sorry to hear your order arrived damaged. The photo shows a torn box with scattered styrofoam. We're shipping a free replacement of the items on order 1270 today.
What happened next
The photo was described
The Researcher looked at it for 4.5 seconds and wrote down what it saw.
The order was found
Order 1270, delivered 13 days earlier. The flow checks for delivery in the last 14 days.
The limit was checked
At $150.08 it was under the $300 rule, so nobody had to step in.
The reply went out
A free replacement, nothing to send back, and Fernway handles the carrier claim.
What the customer sees
The photo appears in the thread on both sides, so whoever picks it up later has the same picture.
What it doesn't do yet
How much has this been tested?
We tried it with one photo and one flow. Results will vary with your products and how clear the picture is, so keep a limit on what it can approve.
Is the vision model included?
It's an optional download of about 1.8 GB. Qwen3 VL 2B was the one used here.
Put someone on the board
Download for Windows228 MB. Windows 10 or later, 64-bit.