Questions, on the dial
Ten things people ask first, including the ones where the answer is "not yet".
Pick a number
- Can customers reach it from my website today?
- Not yet. The chat and call widget runs inside the app, where you set up, test and train your agents. Connecting a live website, an inbox and a phone number is the next piece of work.
- Is it connected live to Shopify?
- No. You import CSV exports from Shopify, WooCommerce or a spreadsheet. Importing a newer file updates what's there, so tracking stays current if you do it daily.
- When it refunds someone, does the money move?
- Not yet. Crewline records the refund, cancellation or replacement and tells the customer. You still press the button in your store or payment provider.
- Does it need the internet?
- Only to download the app and the models. After that, it answers customers on your machine.
- What computer do I need?
- Any Windows 10 or 11 PC runs the Light set, slowly. A graphics card with 6 GB gets you Balanced and 10 GB gets you Best. Crewline reads your hardware and recommends one.
- How long does setting it up take?
- Plan on an afternoon, and most of that is waiting for the models to download.
- Can it make mistakes?
- Yes. Replies show their sources, a Reviewer checks each one first, and anything with real money behind it can wait for your click.
- What happens when it doesn't know?
- If no passage in your documents scores above 0.50, the agent says so and hands over. The question is logged, and when you write an answer it's used from the next conversation.
- Does it work on a Mac?
- Not today. There's a Windows installer. The models run on NVIDIA, AMD or the processor alone.
- Will it replace my team?
- It takes the repeat questions. Complaints, unusual cases and anything over your limits still come to a person, with the work already done.
All ten, in a list
Can customers reach it from my website today?
Not yet. The chat and call widget runs inside the app, where you set up, test and train your agents. Connecting a live website, an inbox and a phone number is the next piece of work.
Is it connected live to Shopify?
No. You import CSV exports from Shopify, WooCommerce or a spreadsheet. Importing a newer file updates what's there, so tracking stays current if you do it daily.
When it refunds someone, does the money move?
Not yet. Crewline records the refund, cancellation or replacement and tells the customer. You still press the button in your store or payment provider.
Does it need the internet?
Only to download the app and the models. After that, it answers customers on your machine.
What computer do I need?
Any Windows 10 or 11 PC runs the Light set, slowly. A graphics card with 6 GB gets you Balanced and 10 GB gets you Best. Crewline reads your hardware and recommends one.
How long does setting it up take?
Plan on an afternoon, and most of that is waiting for the models to download.
Can it make mistakes?
Yes. Replies show their sources, a Reviewer checks each one first, and anything with real money behind it can wait for your click.
What happens when it doesn't know?
If no passage in your documents scores above 0.50, the agent says so and hands over. The question is logged, and when you write an answer it's used from the next conversation.
Does it work on a Mac?
Not today. There's a Windows installer. The models run on NVIDIA, AMD or the processor alone.
Will it replace my team?
It takes the repeat questions. Complaints, unusual cases and anything over your limits still come to a person, with the work already done.
Put someone on the board
Download for Windows228 MB. Windows 10 or later, 64-bit.