You keep the last word
Over your limit, nothing moves until you say so. The order, the customer's words and the rule that stopped it are all on one card.
Waiting for your approval
Orders & returns wants to refund Priya.
- Refund
- $1,444.20 for order 1258
- Why
- "I want to return my Commuter C2, order 1258. It's too heavy to carry up to my flat."
Refunds over $300 need a person
Approved by you. Refunded. Priya has been told
What came to a person on the test day
Three of the 21 conversations needed someone, and each arrived with the work already done.
- A $1,444 refundOver the $300 limit, so it waited for one click
- An angry customer after hoursTold when the team is back, first in line in the morning
- A question nobody had written downHanded over and logged as a gap
Change it, or say no
Approve it, change the amount or decline. If you approve, the refund is recorded and the customer gets a confirmation.
Most days the amber lamps are the whole job
Agents do the repeat work, and you decide the handful of things that need someone who owns the place.
Set the limit yourself
Drag it and watch the same four orders from the test day change hands.
Approve by itself when the order is at most $300
- Order 1235, Return, light set, $62.29: Handled on its own
- Order 1270, Replacement, torn box, $150.08: Handled on its own
- Order 1263, Return, fast charger, $193.58: Handled on its own
- Order 1258, Return, Commuter C2, $1,444.20: Waits for you
Put someone on the board
Download for Windows228 MB. Windows 10 or later, 64-bit.