Replies in the customer's language

List the languages your shop speaks. Agents answer in whichever one the customer used, flow messages included.

The numbers stay exact

Flow messages are written once in English. Details are filled in from the order first, then the sentence is translated, so a model never retypes an order or tracking number.

Hola, ¿dónde está mi pedido 1274?

The message in your flow: Your order {{order.id}} is on its way with {{order.carrier}}. Tracking number {{order.tracking}}.
Filled in from the order: Your order 1274 is on its way with UPS. Tracking number 1Z0202309442684054.
What Tomás received: Su pedido 1274 está en camino con UPS. Número de seguimiento 1Z0202309442684054.

The highlighted parts come from the order and stay exact

Setting it up

List your languages
In Business profile. Fernway listed English and Spanish.
Add one house rule
Front desk gets "Reply in the customer's language".
Test it
Write to it in Spanish in the customer widget and read what comes back.

What Tomás saw

Tomás wrote in Spanish and got the tracking details back in Spanish in 1.1 seconds. The trace shows the same steps as any other order.

A reply in Spanish beside the steps the agents took.

What it doesn't do yet

Which languages have you tested?

Spanish, on the test day. The others on this page are examples, and quality depends on the model you run, so read some replies before you turn one on.

Does it translate my documents?

No. The agents read your documents and write their reply in the customer's language.